In an announcement mailed by the company today, eNom states that they have increased their Redemption Fee for domains in the Redemption Grace Period (RGP) to $250 plus the fee for a 1 year renewal of the domain. The redemption grace period follows the deletion of the domain by the registrar and was introduced by ICANN as an additional means to recover expired domains by the original registrant. The process of restoring the domain results in a higher charge by the registry and is a process consisting out of more than one step.
In many cases registrars such as eNom “simulate” this period for domains since they will offer domains in their partner marketplaces for purchase or auction after the domains’ expiry. Should a domain in this state be returned to the original registrant, the registrar will not occur any additional charges from the registry aside from the renewal fee.
Read the full email after the jump.
Date: 3 December 2009 20:39:20 GMT
Subject: Update to Redemption Grace Period
Dear <RESELLER NAME REMOVED>,
We wanted to ensure that you are aware of the Redemption Grade Period changes that went into effect on Tuesday, December 1, 2009.
The New Domain Redemption Process is as Follows:
A domain will go into a Redemption state (RGP / ERGP) when the domain registrant fails to renew a domain. While a domain is within this state, the original web site will not be active and any services associated with the domain name (such as email) will stop working.
All domains within a redemption state will be held for 30-days where the original domain registrant may retrieve the domain from within the eNom system for the current Redemption Recovery fee of $250 + 1 year of renewal.
If the original domain registrant does not renew during the 30-day RGP window it may be deleted or removed from the account & become no longer recoverable.
The redemption recovery process can be a manually intensive and costly process. Therefore, we strongly recommend that you help your domain registrants renew their domains early to prevent a potentially frustrating experience.
Prevention Tactics Offered at eNom:
While eNom will continue to offer the non guaranteed 29 days grace period after expiration on most TLDs. During this time, there is a loss of service to the end user. The site / email / etc. will no longer function with the original settings. NOTE: Not all TLDs offer this grace period (example = .EU has special restrictions and offers no grace period before entering this status). Therefore, encourage you to use the tools below, or other such means, to encourage your client to renew well before the expiration date on the domain or service.
- Set “Auto Renew” On: For your own domains, set this within the eNom system. For your client’s domains, turn the default domain setting comment to “Auto Renew ON” within your own billing system. This will ensure customers pay you for the domain before expiration. NOTE: For API resellers, you can use API calls to get specific details on individual domains. Use this to update / maintain your own DB or as needed.
- Domain Registrant Messaging: As the account holder, you will receive renewal notifications for domains that are coming up for expiration. Assuming you prefer for us not to message your clients directly, you can use these, domain reporting, or API calls to keep up on which clients are in need of renewal and when. We recommend notification to the end user a minimum of 30 to 45 days in advance of a domain or service expiration to prevent any loss of service to the end user.
- Reporting: You can run reporting based off domains that are expired, or expiring within a giving time frame, and then use those for your sales staff to contact the registrant (your client) directly for renewal before service interruption. You can also use this to create your own domain expiration notifications to your clients. We have several clients that use these for automated messaging, as well.
If you have any questions, or need further ideas on how to prevent domains from entering into a redemption state, please feel free to contact me or the reseller sales team at <EMAIL REMOVED>.
<ENOM EMPLOYEE NAME REMOVED>